Xtrasure Tyre Damage Guarantee


XTRASURE TYRE DAMAGE GUARANTEE (XSTDG)

With every purchase of Passengeror SUV tyres at any AutoXpress fitment centre countrywide, one automatically qualifies for an XtraSure Tyre Damage Guarantee (XSTDG).This Guarantee protects you, the owner of the vehicle, from paying for any repairs or replacement of tyres damaged by road hazards ,including but not limited to rocks, broken glass, nails, kerbs and potholes. In case of replacement, you only pay for the tread you've used.

Coverage

The Guarantee is valid for vehicles used for private or personal use only. Vehicles used for commercial purposes like Taxis, Matatus, Vans and Pick-Ups are excluded from this cover.

Period of Cover and Costs

XtraSure Tyre Damage Guarantee is FREE OF CHARGE for the first year. The Guarantee can be extended for a second year at a pre-set cost as advised by your Customer Service Agent. The additional cover can be purchased at the same time as the tyre purchase or at anytime within the first year. However, the XSTDG is only valid for Passenger tyres with a minimum remaining tread depth (RTD) of 1.5 mm and SUV tyres with a minimum RTD of 2.5mm.

How to Register for the XSTDG

At the time of purchase of tyres, you will be requested to provide the AutoXpress Customer Service Agent with the following information to enable them to register you on the XS TDG database

  • Full Name
  • Mobile Number
  • Email
  • Vehicle Registration Number
  • Make and Model of the vehicle
  • Current mileage of the vehicle
  • Brand, Size and Pattern of tyre purchased and fitted
  • DOT Number of the tyre
  • AutoXpress Invoice Number

Soon after the customer's details are uploaded to the database, the customer will receive an electronic confirmation.

How the XSTDG Works

Should you have an incident where one or rmore of your covered tyres are damaged , you should submit it or them for a claim at any AutoXpress fitment centre within 48 hours after the event that caused the damage occurred. The AutoXpress tyre professional will evaluate whether the damaged tyre can be repaired or nneeds replacement. If the tyre is repairable ,it wil lbe repaired free of charge. If the tyre requires replacement, then the AutoXpress Customer Service Agent will establish the amount that will need to be paid for the replacement tyre. The procedure is as follows:

Within 30days or 1,000kms

Within 30days from inception of the cover or within the first1,000 km of driving on the covered tyre(s) after fitment, as specified on the AutoXpress invoice, whichever comes first, the customer will receive a full credit towards the purchase of the same or similar tyre(s) from AutoXpress.

After 30 days or 1,000km

For events occurring after 30 days from inception of the cover or after the first 1,000 km of driving on the covered tyre, whichever comes first, the AutoXpress Customer Service Staff will establish the amount that will be need to be paid for the replacement tyre.

For any covered event ,the sum covered will be calculated by first measuring the remaining tread depth of the covered tyre ,and then deducting from that the excess of 1.5 mm or 2.5 mm for passenger and SUV tyres respectively. This figure represents the remaining tread.

The remaining tread will be expressed as a percentage of the original tread depth of the covered tyre, and thereafter be multiplied by the original purchase price of the covered tyre from AutoXpress.The value, as determined using the above formula, will constitute the Kenya Shilling value of the credit that the customer will been titled to use towards the purchase of a new tyre.

Claim Procedure

When a customer has damaged a tyre that is covered under the XSTDG, the customer can go to any AutoXpress Centre to make a claim. The AutoXpress Customer Service Agent then needs to go to the XSTDG Portal and find the customer on the database and verify the following information:

  • Full Name
  • Identification Card/Passport
  • Vehicle Registration Number
  • Make and Model of Car
  • Current mileage of your vehicle
  • DOT Number of Tyre
  • Your original invoice or XSTD Gcover number from AutoXpress

User Obligations

The XSTDG is void if the tyres have not been adequately maintained. Proper care is necessary to obtain maximum wear from a tyre and to ensure your safety on the road. The checks are not onerous. Kindly ensure that:

  • The tyre and wheel assembly are balanced
  • The wheels are aligned
  • The tyres are operated at correct inflation pressures

XSTDG Terms and Conditions

  1. The cover is not transferable to any other vehicle or person
  2. The XSTDG entitles you to a maximum of 1tyre replacement or 3 repairs per covered tyre provided that any repairs are carried out at an AutoXpress Centre only 3.The XS TDG covers the cost of fitting, but does not cover the cost of wheel balancing or wheel alignment
  3. The sum covered is limited to KES 50,000 including VAT per covered tyre, irrespective of the purchase price of the covered tyre and shall not be paid in cash. It will constitute a credit towards the purchase of a new tyre from AutoXpress Limited
  4. The remaining tread depth will be measured at 3 points on the tyre and the credit will be based on the lowest measurement taken
  5. The XS TDG applies to the price of tyres indicated on the purchase invoice, not on the prevailing price of the tyres
  6. While AutoXpress will make every possible effort to locate an exact replacement, if it is not possible for any reason ,e.g., the tyre is obsolete, or the pattern has been superseded by a newer pattern or is simply out of stock, AutoXpress reserves the right to offer an alternative of equivalent value to the initial tyre purchased. In the even the customer would prefer an alternative brand, and it is available and more expensive than the one originally purchased , he or she would be required to pay the difference in price
  7. The damaged tyre will remain the property of AutoXpress
  8. At the discretion of AutoXpress, tyres which they deem to be damaged by criminal or malicious action, vandalism , improper use, fire, theft, used in a competitive sport, road accidents, repaired by another garage, mechanical defects of the vehicle and driving on incorrect pressure or are specific excluded from cover under this guarantee
  9. AutoXpress reserves the right to alter these terms and conditions at any time with immediate effect by placing the amended terms and conditions on its website (www.auto-xpress.com)
  10. XSTDG is only available at AutoXpress Fitment Centres in Kenya.It is not yet available in Rwanda and Tanzania
  11. The XSTDG is in lieu of all other warranties, expressed or implied, and does not cover consequential loss or damage
  12. The customer's statutory rights are not affected by the terms of this guarantee

Kenya's first Tyre Damage Guarantee is powered by APA Insurance–www.apainsurance.org