Frequently Asked Questions

WHAT IS THE AUTOXPRESS E-STORE?

We have developed our E-Store to give you, our customer, the ability to search through our vast range of products and services, research their features and prices, create your own quotation to make an informed decision on what you need for your car and finally book a service at one of our branches.

SEARCH our range of products and services
RESEARCH allows you to compare products and understands their features with current pricing
QUOTATIONS allow you to build a quote of all your products and services required
BOOK A SERVICE allows you to add your quote onto a booking request at a specific branch for a specified date and time.

GO TO THE E-STORE

HOW DOES THE BOOKING PROCESS WORK?

Book a service without selecting any products

Visit our Book a Service page for a generic booking
Complete the form fields with your details
Select your preferred service
Select the branch you would like to visit
Confirm date and time of visit
Book a Service
- We will contact you during the next business day to confirm your request.

Book a service with a quotation

Go to our E-store page
Search for a product you need and add it to your quotation
Select any relevant add-ons linked to this product
Continue to Book a service
Complete the form fields with your details
Select the branch you would like to visit
Confirm date and time of visit
Book a Service
A quotation will be sent to your email address and our contact centre
- We will contact you during the next business day to confirm your request.

NOTE: You cannot purchase the products/services online.

HOW DO I CHANGE/EDIT MY BOOKING?

If you wish to edit your booking please contact us

HOW DO I CONTACT MY BOOKING?

If you wish to cancel your booking please contact us

CAN I PAY FOR MY SERVICE ONLINE?

No, our e-store currently only allows you to search, research, create your own quotation and then book a service in the convenience of your home or office 24/7.
Payment can be made at the branch

HOW DO I KNOW IF I’M SELECTING THE CORRECT PRODUCT FOR MY VEHICLE?

For Tyres – please use our “How to find your tyre size guide”
For Batteries – please check the battery AMPs on your current battery
For other Mechanical Products (e.g. shock absorbers, coil springs and brakes) –
We encourage you to use the “Search by vehicle” option to search for products. Products are filtered according to the recommended parts for your vehicle.
However, considering the wide range of car variants, parts recommended may deviate from the actual part for your vehicle.
Alternatively, kindly contact us.

WHAT HAPPENS IF I SELECT THE WRONG PRODUCT FOR MY VEHICLE?

If you have ordered the wrong products for your vehicle, our experts will advise you once you arrive at the branch.

A correct quotation will be provided for your approval.

HOW LONG IS A QUOTE VALID FOR?

A quote is valid until the end of the current month.

Alternatively, contact us.

WHAT PROMOTIONS ARE CURRENTLY RUNNING?

View our promotions, have a look for the promotions tab on the left of the website and E-store.

Alternatively, contact us.

DO YOU OFFER WARRANTIES ON YOUR PRODUCTS?

Yes. Kindly visit the Warranties page for further information on the various types of warranties per product group.

Alternatively, contact us.

HOW DO I CONTACT YOU?

HOW DO I FIND A BRANCH?

Locate us.

HOW DO I GET INFORMATION ABOUT AUTOXPRESS IN OTHER COUNTRIES?

For information on AutoXpress Rwanda, visit auto-xpress.co.rw
For information on AutoXpress Tanzania, visit auto-xpress.co.tz
For information on AutoXpress Uganda, visit auto-xpress.co.ug